Shipping & Returns
Shipping, Delivery, Returns, Guarantee & Privacy Policy — Evloro
At Evloro, we are committed to providing a smooth shopping experience from purchase through to delivery and aftercare. This policy outlines our shipping process, returns, satisfaction guarantee, and how your information is handled.
By placing an order through our website, you agree to the terms below.
Shipping & Delivery
We prioritise fast, reliable delivery so you can enjoy your order as soon as possible. All orders are carefully processed, packed, and dispatched with care.
Estimated Delivery Times
United States: 2 to 3 business days
Australia: 2 to 3 business days
Rest of World: 2 to 7 business days
Order Processing
Orders are processed within 1 to 3 business days (excluding weekends and public holidays). During peak periods such as sales events, dispatch times may be slightly extended.
Shipping Confirmation & Tracking
Once your order is dispatched, you will receive tracking details via email. Tracking updates may take 24 to 72 hours to appear depending on the carrier.
Delivery Information
Delivery timeframes are estimates and begin after dispatch. Occasionally, shipping may be affected by external factors outside our control, including customs processing, postal delays, weather events, or high demand periods.
Customs & International Orders
International shipments may be subject to duties or taxes determined by your local customs authority. These charges are the responsibility of the customer.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect details may incur additional shipping fees.
Lost or Delayed Shipments
If your order has not arrived within 30 days of dispatch, please contact our support team and we will assist you.
100 Day Money Back Guarantee
We stand behind the quality of our products and want you to feel confident shopping with Evloro.
If you are not satisfied with your purchase, you may contact us within 100 days of receiving your order and we will work with you to resolve the issue.
Depending on the situation, we may offer:
• replacement product
• store credit
• refund where applicable
Our goal is to provide a fair, simple, and customer-focused resolution.
This guarantee applies only to purchases made through the official Evloro website.
Returns & Refunds
We accept returns for eligible items within 100 days of delivery.
Return Eligibility
• item must be unused and in original condition
• item must be in original packaging
• proof of purchase required
For hygiene reasons, personal care items that have been opened or used cannot be returned unless faulty or damaged.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refund Processing
Approved refunds are issued to the original payment method within 5 to 10 business days after inspection of the returned item.